RETURN POLICY

Returns Policy - YKVZ

At YKVZ, we want you to be completely satisfied with your purchase. If you're not, here's how our return process works:

Returns

You may return items purchased through our website within 15 days of the purchase date. To qualify for a return:

  • Items must be unused, in their original packaging, and in the same condition as received.
  • Customers are responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, you will be notified via email regarding the approval or rejection of your refund.

  • Approved refunds will be processed, and a credit will be applied to your original method of payment within 24 hours.
  • Please note that your financial institution may take additional time to reflect the credit on your statement.

If you experience delays, please contact us at info@ykvz.ca.

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

Exchanges

If your item is defective or damaged, we will replace it free of charge. To initiate an exchange for the same item, please email us at info@ykvz.ca.

How to Return Your Product

Please send your return to the following address:

YKVZ Returns
703-15 Boulevard La Fayette
Longueuil, Quebec, Canada
J4K 0B2

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.

If you have any questions, don’t hesitate to reach out to us at info@ykvz.ca.

— The YKVZ Team